# Freshmango Help Center

> Guides, how-tos, and troubleshooting for the Freshmango Accelerator platform for founders, mentors, and program admins.

## Docs

- [Freshmango Help Center](https://docs.freshmango.ee/index.md): Find answers about applying to programs, using founder tools, mentorship, billing, integrations, and getting support on the Freshmango Accelerator platform.
- [Get started with Freshmango](https://docs.freshmango.ee/getting-started/index.md): Learn how to create a founder account, complete onboarding, apply to a program, and understand your access tier in the Freshmango Accelerator.
- [Create your Freshmango founder account](https://docs.freshmango.ee/getting-started/create-account.md): Sign up for a Freshmango founder account at https://app.freshmango.ee/signup, confirm your email, set a password, and choose the right role.
- [Complete your Freshmango onboarding](https://docs.freshmango.ee/getting-started/onboarding.md): Walk through the three-step Freshmango onboarding flow: profile info, startup details, and accelerator application.
- [Apply to a Freshmango program](https://docs.freshmango.ee/getting-started/apply-to-program.md): Submit your startup application to a Freshmango program: Flagship Accelerator, Pre-Accelerator, or NextFunding. Compare programs and start at onboarding.
- [Freshmango founder access tiers explained](https://docs.freshmango.ee/getting-started/access-tiers.md): Understand the three Freshmango founder tiers: Pre-Application, Applicant with Community Access, and Enrolled with Full Platform Access.
- [Applying to a Freshmango program](https://docs.freshmango.ee/applications/index.md): Learn how the Freshmango application journey works, including the 9-step path from applicant to enrolled founder, AI evaluation, calls, and payment.
- [Freshmango accelerator programs overview](https://docs.freshmango.ee/applications/programs-overview.md): Compare the Flagship Accelerator, Pre-Accelerator, and NextFunding programs to choose the right path for your startup stage and goals.
- [How AI evaluation works for Flagship applications](https://docs.freshmango.ee/applications/ai-evaluation.md): Understand the Flagship Accelerator AI scoring rubric, cooldown rules, and what happens after your application is evaluated.
- [Book and manage your evaluation call](https://docs.freshmango.ee/applications/evaluation-call.md): How to schedule your evaluation call after passing AI review, connect your calendar, reschedule if needed, and prepare for the conversation.
- [Sign your program agreement with e-signature](https://docs.freshmango.ee/applications/e-signature.md): What to expect when you receive the e-signature request, where to sign, and what happens after your program agreement is completed.
- [Pay for your program via Stripe](https://docs.freshmango.ee/applications/program-payment.md): How to complete program payment with Stripe, supported methods, receipts, and where to find your invoices in Freshmango.
- [Track your application status and journey steps](https://docs.freshmango.ee/applications/track-status.md): Use the /my-application page to view your 9-step application checklist, see which step is active, and understand what unlocks the next stage.
- [For enrolled founders](https://docs.freshmango.ee/founders/index.md): Find guidance on the founder dashboard, framework roadmap, tools, mentorship, teams, workshops, and everything available after enrollment.
- [Using the founder dashboard](https://docs.freshmango.ee/founders/dashboard.md): Learn how to navigate the Freshmango founder dashboard, view program progress, upcoming milestones, mentorship, and tasks.
- [Accelerator framework and roadmap](https://docs.freshmango.ee/founders/framework-roadmap.md): Explore the Freshmango accelerator framework by month, including modules and the Mango Rewards scoring system for founders.
- [Founder tools and templates](https://docs.freshmango.ee/founders/tools.md): Browse the full set of Freshmango founder tools organized by category, from validation and growth to fundraising and team management.
- [Invite and manage your startup team](https://docs.freshmango.ee/founders/team-and-invites.md): Learn how to invite co-founders and team members, manage roles, join via team links, and remove members from your startup.
- [Find and book mentor sessions](https://docs.freshmango.ee/founders/mentorship.md): Learn how mentor selection works, how to browse and select mentors, and how to book sessions on the Freshmango platform.
- [Join workshops and events](https://docs.freshmango.ee/founders/workshops-and-events.md): Learn how to browse, RSVP, and attend workshops and events on Freshmango, including Community Access for applicants.
- [Fundraising tools for founders](https://docs.freshmango.ee/founders/fundraising.md): Discover the fundraising tools available to enrolled founders, including the Pitch Deck Builder, Financial Model, Data Room, and Investor Pipeline CRM.
- [Track your founder analytics](https://docs.freshmango.ee/founders/analytics.md): Understand the KPIs and tracking available on the Freshmango analytics page, including program, mentorship, and pipeline metrics.
- [Add-ons and perks for founders](https://docs.freshmango.ee/founders/add-ons-and-perks.md): Learn the difference between paid add-ons and free partner perks on Freshmango, and how to redeem each.
- [For Freshmango mentors](https://docs.freshmango.ee/mentors/index.md): Everything mentors need to get started on Freshmango, from signing up and reviewing applications to running sessions and messaging founders.
- [Join Freshmango as a mentor](https://docs.freshmango.ee/mentors/join-as-mentor.md): Learn how to sign up as a Freshmango mentor using a token invite link, create your profile, and connect your calendar.
- [Navigate the mentor dashboard](https://docs.freshmango.ee/mentors/mentor-dashboard.md): Overview of the Freshmango mentor dashboard widgets, including assigned startups, upcoming sessions, unread messages, and pending reviews.
- [Run mentor sessions and manage your calendar](https://docs.freshmango.ee/mentors/sessions-and-calendar.md): How Freshmango mentor sessions work, connecting calendars, and how founders book time with you through Google or Microsoft Calendar.
- [Review startup applications as a mentor](https://docs.freshmango.ee/mentors/review-applications.md): How to review applications assigned to you on the Freshmango mentor portal, including scoring criteria and leaving feedback comments.
- [Message your assigned founders](https://docs.freshmango.ee/mentors/messaging-founders.md): How the Freshmango mentor messenger works for sending and receiving messages with startups, plus managing notification preferences.
- [Account and billing](https://docs.freshmango.ee/account/index.md): Manage your Freshmango account, profile, notifications, password, and payments. Find invoices, update billing details, and learn how to cancel or delete your account.
- [Edit your profile and settings](https://docs.freshmango.ee/account/profile-settings.md): Update your name, avatar, contact info, startup details, and mentor expertise in Freshmango. Keep your profile current so teams and mentors can connect with you.
- [Manage email notifications](https://docs.freshmango.ee/account/notifications.md): Control which emails you receive from Freshmango, including application updates, mentor session reminders, and messages. Adjust your preferences in Settings.
- [Change or reset your password](https://docs.freshmango.ee/account/change-password.md): Update your Freshmango password from Settings, or reset it at /reset-password if you forgot it. Secure your account with a strong, unique password.
- [Program payments and billing](https://docs.freshmango.ee/account/program-payments.md): Pay for your Freshmango program enrollment through Stripe. Learn which payment methods are accepted, how to retry a failed payment, and where to find receipts.
- [Find invoices and receipts](https://docs.freshmango.ee/account/invoices.md): Download receipts and invoices for program payments and add-ons or perks purchases in Freshmango. Update your billing email and VAT details through support.
- [Cancel or delete your account](https://docs.freshmango.ee/account/cancel-account.md): Cancel your Freshmango account or request full data deletion. Program enrollment is separate from account status; contact support to complete removal.
- [Freshmango integrations](https://docs.freshmango.ee/integrations/index.md): Connect Freshmango with Google Calendar, Microsoft Calendar, and Stripe. Manage calendar sync for calls and sessions, and handle program payments securely.
- [Connect Google Calendar](https://docs.freshmango.ee/integrations/google-calendar.md): Connect Google Calendar to Freshmango to book evaluation calls, onboarding calls, and mentor sessions. Manage OAuth permissions and disconnect anytime.
- [Connect Microsoft Calendar](https://docs.freshmango.ee/integrations/microsoft-calendar.md): Connect Microsoft Outlook Calendar to Freshmango for evaluation calls, onboarding calls, and mentor sessions. Manage OAuth permissions and disconnect anytime.
- [Stripe payments overview](https://docs.freshmango.ee/integrations/stripe-payments.md): Learn how Freshmango uses Stripe for program payments and add-ons or perks. Supported methods include card and local options. Freshmango never sees your full card number.
- [Troubleshooting common issues](https://docs.freshmango.ee/troubleshooting/index.md): Find solutions for sign-in problems, application delays, calendar errors, payment failures, and other common issues on the Freshmango platform.
- [Can't sign in to Freshmango](https://docs.freshmango.ee/troubleshooting/cant-sign-in.md): Troubleshoot sign-in issues including wrong credentials, unconfirmed emails, expired reset links, and account lockouts on the Freshmango platform.
- [I never got the confirmation email](https://docs.freshmango.ee/troubleshooting/email-not-confirmed.md): What to do if your Freshmango confirmation email is missing, including spam-folder checks, resending the link, and fixes for corporate email filters.
- [My application is stuck at one step](https://docs.freshmango.ee/troubleshooting/application-not-progressing.md): Diagnose why your Freshmango application is not advancing through the 9-step journey and what to do at each step.
- [Why can't I re-run AI evaluation?](https://docs.freshmango.ee/troubleshooting/ai-evaluation-cooldown.md): Understand the 24-hour cooldown between AI evaluation re-runs on Freshmango and how to improve your application while you wait.
- [My Google or Microsoft calendar won't connect](https://docs.freshmango.ee/troubleshooting/calendar-not-connecting.md): Fix Google Calendar and Microsoft Calendar OAuth connection issues on Freshmango, including popup blockers, permission denials, and Workspace restrictions.
- [My program payment failed](https://docs.freshmango.ee/troubleshooting/payment-failed.md): Fix declined program payments on Freshmango, including bank blocks, 3-D Secure issues, insufficient funds, and cards that don't support recurring charges.
- [My teammate never got the team invite](https://docs.freshmango.ee/troubleshooting/team-invite-not-received.md): Troubleshoot missing team invites on Freshmango, including spam filters, wrong emails, expired links, and teammates who signed up with a different address.
- [Support and policies](https://docs.freshmango.ee/support/index.md): Learn how to contact Freshmango support, review frequently asked questions, and understand our data and privacy practices.
- [Frequently asked questions](https://docs.freshmango.ee/support/faq.md): Quick answers about Freshmango programs, access tiers, AI evaluation, pricing, mentor sign-up, data storage, and how to contact support.
- [Contact Freshmango support](https://docs.freshmango.ee/support/contact.md): How to reach Freshmango support by email, what to include in your request, expected response times, and alternative channels for program-related questions.
- [Data and privacy on Freshmango](https://docs.freshmango.ee/support/data-and-privacy.md): Learn how Freshmango OÜ handles your data, what we collect during onboarding, how AI evaluation uses your application, and how to export or delete your data.