> ## Documentation Index
> Fetch the complete documentation index at: https://docs.freshmango.ee/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Freshmango support

> How to reach Freshmango support by email, what to include in your request, expected response times, and alternative channels for program-related questions.

You can reach the Freshmango support team by email during EET business hours. For fastest resolution, include all relevant details in your first message so we can investigate immediately.

## Contact channels

* **Email:** [support@freshmango.ee](mailto:support@freshmango.ee)
* **Dashboard link:** **/support/contact** inside the platform

## Support hours

Monday to Friday during Estonia business hours (EET). Emails sent outside these hours are queued and answered on the next business day.

## What to include in your request

To help us resolve your issue quickly, please provide:

* The email address associated with your Freshmango account
* The program name, if you are enrolled or applying
* A screenshot of the error or issue
* The exact error text, if any
* The timestamp when the issue occurred
* Your browser and operating system

## Program-related questions

If you are an enrolled founder, you can also direct-message your assigned mentor through the mentor messenger for questions about program content, timelines, or mentorship sessions.

## Related articles

* [Frequently asked questions](/support/faq)
* [Can't sign in to Freshmango](/troubleshooting/cant-sign-in)
* [My application is stuck at one step](/troubleshooting/application-not-progressing)