> ## Documentation Index
> Fetch the complete documentation index at: https://docs.freshmango.ee/llms.txt
> Use this file to discover all available pages before exploring further.

# My application is stuck at one step

> Diagnose why your Freshmango application is not advancing through the 9-step journey and what to do at each step.

If your application is not moving forward, there is usually a required action or waiting period at the current step. Match your status below to the most likely blocker and fix.

## Step-by-step blockers

<AccordionGroup>
  <Accordion title="Step 1 — Application Submitted">
    This is the starting state. If you have not submitted yet, complete all required fields and click **Submit**. Once submitted, status moves to Step 2 automatically.
  </Accordion>

  <Accordion title="Step 2 — Application Editing">
    Before evaluation begins, you can still edit your answers. If editing is open but you want to proceed, make sure every required field is filled and save.
  </Accordion>

  <Accordion title="Step 3 — AI Evaluation">
    The AI evaluation has a 24-hour cooldown between re-runs. If you recently ran it, you must wait before trying again. If you received a "Rejected" result, you stay at Tier 2 and cannot advance.
  </Accordion>

  <Accordion title="Step 4 — Evaluation Call Booking">
    You need to connect a calendar (Google or Microsoft) and book a time slot. If no slots appear, check that your calendar integration is active and that popups are not blocked.
  </Accordion>

  <Accordion title="Step 5 — Information Hub">
    Review the provided materials and confirm you have read them. Some programs require you to acknowledge documents before unlocking the next step.
  </Accordion>

  <Accordion title="Step 6 — E-Signature Request">
    Check your email inbox and spam folder for the signature request. Open it, review the document, and click to sign. The step will not advance until the signature is completed.
  </Accordion>

  <Accordion title="Step 7 — Program Payment">
    Payment is handled via Stripe. If your card is declined, retry or use a different card. See the payment troubleshooting article for common declines.
  </Accordion>

  <Accordion title="Step 8 — Onboarding Call">
    You need to schedule your onboarding call through the calendar integration. If no slots are available, check back in 24 hours or contact your program admin.
  </Accordion>

  <Accordion title="Step 9 — Mentor Selection">
    You are waiting for the admin team to assign mentor options. Once options appear, select your preferred mentor to complete enrollment.
  </Accordion>
</AccordionGroup>

## General checks

* Make sure you are using [**https://app.freshmango.ee**](https://app.freshmango.ee) and not an old bookmark.
* Refresh the page and log out and back in if the status looks outdated.
* Some steps require admin action on the back end and may take one to two business days.

## If that didn't work

Contact [**support@freshmango.ee**](mailto:support@freshmango.ee) or visit **/support/contact**. Include your account email, the step number you are stuck on, the program name, a screenshot of your application page, and the timestamp of your last action.

## Related articles

* [Why can't I re-run AI evaluation?](/troubleshooting/ai-evaluation-cooldown)
* [My program payment failed](/troubleshooting/payment-failed)
* [Track your application status](/applications/track-status)