> ## Documentation Index
> Fetch the complete documentation index at: https://docs.freshmango.ee/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't sign in to Freshmango

> Troubleshoot sign-in issues including wrong credentials, unconfirmed emails, expired reset links, and account lockouts on the Freshmango platform.

Most sign-in issues happen because of a typo in your email, an unconfirmed address, or trying to log in through the wrong portal for your role. The fixes below resolve the majority of cases in under two minutes.

## Reset your password

If you are unsure about your password, reset it first:

<Steps>
  <Step title="Go to the reset page">
    Visit [**https://app.freshmango.ee/reset-password**](https://app.freshmango.ee/reset-password).
  </Step>

  <Step title="Enter your email">
    Type the email address you used when signing up.
  </Step>

  <Step title="Check your inbox">
    Look for a reset email from Freshmango and click the link inside.
  </Step>

  <Step title="Set a new password">
    Choose a new password and sign in at [**https://app.freshmango.ee**](https://app.freshmango.ee).
  </Step>
</Steps>

<Info>
  Reset links expire after a set time. If yours is expired, request a new one from the same page.
</Info>

## Other causes

* **Wrong email address** — You may have a typo in the email field. Try alternate emails you own.
* **Unconfirmed email** — If you never confirmed your email, sign-in may be blocked. Check your inbox for the confirmation email or resend it from **/email-confirmation**.
* **Wrong role portal** — Founder, mentor, and admin accounts use the same sign-in page, but the dashboard each lands on is different. If you signed up as a mentor but are trying to access founder tools, or vice versa, your access will look limited. Make sure you registered with the correct role.
* **Account locked** — After multiple failed attempts, your account may be temporarily locked. Wait 15 minutes and try again, or contact support.

## If that didn't work

Reach out at [**support@freshmango.ee**](mailto:support@freshmango.ee) or visit **/support/contact**. Include your account email, the exact error message you see, a screenshot of the sign-in page, and the browser and operating system you are using.

## Related articles

* [I never got the confirmation email](/troubleshooting/email-not-confirmed)
* [My application is stuck at one step](/troubleshooting/application-not-progressing)
* [Contact support](/support/contact)