> ## Documentation Index
> Fetch the complete documentation index at: https://docs.freshmango.ee/llms.txt
> Use this file to discover all available pages before exploring further.

# I never got the confirmation email

> What to do if your Freshmango confirmation email is missing, including spam-folder checks, resending the link, and fixes for corporate email filters.

If you signed up but your confirmation email has not arrived, it is usually in a spam folder, delayed by your provider, or sent to a slightly different address than you expected. Below are the steps to locate it or generate a new one.

<Steps>
  <Step title="Check your spam or junk folder">
    Search for "Freshmango" in your spam, junk, or promotions folders. The sender is [**noreply@freshmango.ee**](mailto:noreply@freshmango.ee).
  </Step>

  <Step title="Request a new confirmation link">
    Go to [**https://app.freshmango.ee/email-confirmation**](https://app.freshmango.ee/email-confirmation) and enter the email you used at signup.
  </Step>

  <Step title="Wait a few minutes">
    Email delays of 5 to 15 minutes are common, especially with corporate domains.
  </Step>

  <Step title="Try an alternate inbox">
    If you used a work email, your IT team may filter automated messages. Try a personal Gmail or Outlook address if possible.
  </Step>
</Steps>

## Other causes

* **Wrong email typed at signup** — You may have entered your email with a typo. Try signing up again with the correct address.
* **Corporate spam filter** — Some enterprise email systems block automated emails by default. Ask your IT team to whitelist **freshmango.ee**.
* **Provider delay** — Rarely, email providers experience delays. Wait up to 30 minutes before retrying.

## If that didn't work

Contact [**support@freshmango.ee**](mailto:support@freshmango.ee) or visit **/support/contact**. Include the email address you signed up with, the approximate time of signup, your email provider (e.g., Gmail, Outlook), and whether you checked your spam folder.

## Related articles

* [Can't sign in to Freshmango](/troubleshooting/cant-sign-in)
* [Contact support](/support/contact)