> ## Documentation Index
> Fetch the complete documentation index at: https://docs.freshmango.ee/llms.txt
> Use this file to discover all available pages before exploring further.

# My teammate never got the team invite

> Troubleshoot missing team invites on Freshmango, including spam filters, wrong emails, expired links, and teammates who signed up with a different address.

If a teammate did not receive your invite, the email is most likely in their spam folder or was sent to a slightly different email address than they expected.

<Steps>
  <Step title="Ask them to check spam">
    Have your teammate search their spam, junk, and promotions folders for "Freshmango."
  </Step>

  <Step title="Resend the invite">
    Go to **/team** in your dashboard, find the teammate, and click **Resend invite**.
  </Step>

  <Step title="Use the direct invite link">
    Copy the invite link from **/team** and send it directly via Slack, email, or another channel. The teammate can accept at **/team/join**.
  </Step>

  <Step title="Confirm the email address">
    Make sure the email you invited matches exactly the email they will use to sign up. Even a single typo or a work vs. personal address difference will break the connection.
  </Step>
</Steps>

## Other causes

* **Invite link expired** — Invite links expire after a set period. Resend to generate a fresh one.
* **Teammate already signed up with a different email** — If your co-founder created a Freshmango account with another email before you invited them, the invite will not auto-link. Cancel the old invite and send a new one to the exact email they registered with.
* **Corporate email filter** — Work email servers may block automated invites. Try a personal email address.

## If that didn't work

Contact [**support@freshmango.ee**](mailto:support@freshmango.ee) or visit **/support/contact**. Include your account email, your teammate's email, the program name (if enrolled), a screenshot of your **/team** page, and the approximate time you sent the original invite.

## Related articles

* [I never got the confirmation email](/troubleshooting/email-not-confirmed)
* [Contact support](/support/contact)