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If your application is not moving forward, there is usually a required action or waiting period at the current step. Match your status below to the most likely blocker and fix.

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Step-by-step blockers

This is the starting state. If you have not submitted yet, complete all required fields and click Submit. Once submitted, status moves to Step 2 automatically.
Before evaluation begins, you can still edit your answers. If editing is open but you want to proceed, make sure every required field is filled and save.
The AI evaluation has a 24-hour cooldown between re-runs. If you recently ran it, you must wait before trying again. If you received a “Rejected” result, you stay at Tier 2 and cannot advance.
You need to connect a calendar (Google or Microsoft) and book a time slot. If no slots appear, check that your calendar integration is active and that popups are not blocked.
Review the provided materials and confirm you have read them. Some programs require you to acknowledge documents before unlocking the next step.
Check your email inbox and spam folder for the signature request. Open it, review the document, and click to sign. The step will not advance until the signature is completed.
Payment is handled via Stripe. If your card is declined, retry or use a different card. See the payment troubleshooting article for common declines.
You need to schedule your onboarding call through the calendar integration. If no slots are available, check back in 24 hours or contact your program admin.
You are waiting for the admin team to assign mentor options. Once options appear, select your preferred mentor to complete enrollment.

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General checks

  • Make sure you are using https://app.freshmango.ee and not an old bookmark.
  • Refresh the page and log out and back in if the status looks outdated.
  • Some steps require admin action on the back end and may take one to two business days.

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If that didn’t work

Contact support@freshmango.ee or visit /support/contact. Include your account email, the step number you are stuck on, the program name, a screenshot of your application page, and the timestamp of your last action.
Last modified on August 24, 2026