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If your program payment fails at Step 7 of the application journey, your bank or card issuer is usually the reason. The most common cause is a fraud block that you can lift by calling your bank or trying a different card.
1

Retry the payment

Return to the payment step in your application and click Pay now again. Some declines are temporary.
2

Complete 3-D Secure

If your bank requires 3-D Secure (a second password or SMS code), make sure you complete it fully. Closing the window early counts as a failure.
3

Try a different card

Use another credit or debit card, or ask a co-founder to pay with their card.
4

Call your bank

If the charge is still declined, call the number on the back of your card and ask them to approve the transaction to Freshmango OÜ.

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Other causes

  • Insufficient funds — Make sure your card has enough available credit or balance to cover the program fee.
  • Card does not support online or international charges — Some debit cards block online or cross-border payments. Credit cards typically work better.
  • Corporate card restrictions — Company cards may require pre-approval for software or education purchases. Check with your finance team.
  • Stripe session expired — If you left the payment page open too long, refresh and restart the checkout.
Program pricing and refund policies are defined in your program agreement. If you do not have a copy, email support.

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If that didn’t work

Contact support@freshmango.ee or visit /support/contact. Include your account email, the program name, the error message from Stripe (if any), a screenshot of the failure page, the card type and country of issue, and the timestamp of the attempt.
Last modified on August 24, 2026